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Everything you need to know about your account, VPN, mining, and payments.
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5 articles
Account & App Issues
Fix sign-in problems, app crashes and loading issues, and move your account to a new device.
- What to Do If You Can't Log In
- What to Do If You Keep Getting Logged Out
- What to Do If the App Keeps Crashing
7 articles
VPN
Troubleshoot connection, speed and website-access problems with the RaccoonLine VPN.
- What to Do If VPN Won't Connect
- What to Do If VPN Is Connected but There's No Internet
- What to Do If VPN Doesn't Work in Your Country
4 articles
Mining
Learn how to run a node, start mining and earn ROCC rewards.
- How to Start Mining
- What to Do If Mining Won't Start
- What to Do If Mining Is Running but You're Not Earning ROCC
3 articles
Payments & Premium
Get a Starter or Premium plan and solve payment and subscription activation issues.
View all Payments & Premium articlesNeed more help?
Include your device model, OS version and app version from Settings → About. For payment issues, include the payment confirmation.
Contact support: inbox@raccoonline.com
