What to Do If the App Keeps Crashing

Update to the latest version and restart your device — that clears most cases. The second common cause is free disk space: the app keeps a local copy of network data and behaves unpredictably on a full drive.

One special case: if your network blocks every service the connection disguises itself as, the app reports that it cannot continue and closes once you confirm. A different internet connection usually solves it — mobile data instead of Wi-Fi, or the other way round.

If crashes continue, contact support with your device model, OS version and the app version from Settings → About.