What to Do If You Can't Log In

Your login and password are the key that decrypts your profile on this device — they are not an account record on our server. The usual culprits are a wrong keyboard layout, a trailing space, or signing in on a device that has no profile yet.

If the app says there is no profile, restore it first: on the sign-in screen choose your recovery phrase, HEX or a saved .profile file.

A password cannot be reset — not by email, not by support. The only way back into a profile is your 24-word phrase, your saved file or your HEX.