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Payments & Premium

What to Do If You Paid but Premium Isn't Active

Give the app a minute: subscription status arrives from the network rather than instantly after payment. Keep the app open with an active internet connection — it checks on its own, and you do not need to sign in again.

Check the current state in Settings, where the plan name and the Valid until date are shown. If nothing changes after a few minutes, make sure the payment was made for the profile you are signed in to, and that the device date and time are correct — the subscription period is checked against them.

One special case: on Starter, content filters and secure DNS stay locked — they belong to Premium only. The switches may look enabled, but without Premium they have no effect.

Need more help?

Include your device model, OS version and app version from Settings → About. For payment issues, include the payment confirmation.

Contact support: inbox@raccoonline.com
What to Do If You Paid but Premium Isn't Active | RaccoonLine