What to Do If Your Payment Fails

Payment happens on the website, so the app cannot see why it was declined — the payment page reports the reason. Most often it is a bank restriction on online or cross-border payments.

Try a different card or payment method, and turn the VPN off while paying: banks frequently decline payments that appear to come from another country.

If money left your account but the page showed an error, do not pay again — contact support first.