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VPN

What to Do If You Can't Connect to a VPN Server

Nodes are contributed by users, so a particular server may be busy or may have just gone offline. Choose another location or press Random.

If the app says “Currently unavailable, please try again later”, your plan details have not synced yet — wait a minute with an active internet connection and try again. An empty country list usually means the app cannot see the network yet.

Quick checklist when the VPN misbehaves
SymptomFirst thing to try
Won't connectPress Random, then check the internet with the VPN off
Connected, no internetReconnect, then set DNS to Automatic, Cloudflare or Google
Keeps dropping (Android)Allow unrestricted background activity for RaccoonLine
Too slowTry another location; turn Multi-hop off if privacy allows
A site is brokenSwitch its filter from Pro to Lite, or add it to the bypass list

Need more help?

Include your device model, OS version and app version from Settings → About. For payment issues, include the payment confirmation.

Contact support: inbox@raccoonline.com
What to Do If You Can't Connect to a VPN Server | RaccoonLine